Frequently Asked Questions
Below are the answers to some common questions that we are asked frequently.
If you have a question that isn't mentioned below or you would like to find out if you are entitled to claim, please call us free on 0800 44 88 569 today to speak to one of our claims specialist advisors.
Q. What sort of personal injury can I claim compensation for?
A. Any type of injury that you have sustained in the last three years can lead to a successful compensation claim - it could be an accident at work or at leisure, as a driver, passenger in a car or as a pedestrian, trip, slip or fall in a public place.
Q. I'm not sure if I can make a claim…?
A. All you need to do is call our 24hr phone line for expert advice. Our experts will advise you on whether or not you can make a claim based on the circumstances of the accident.
Q. How do I make a claim?
A. With accident assistance, it’s all done for you. All you need to do is give us your details and we do the rest. All cases are taken on a No Win, No Fee basis with the very best personal injury solicitors.
Q. My accident happened a while ago…
A. If your accident happened in the last three years we can still help you. Don't delay any longer call us free now on 0800 44 88 569
Q. Do I need any money to make a claim?
A. No. There are no costs to pay at any time. With the accident assistance unique compensation plan you will never need any money to make a claim.
Q. What if I lose my claim?
A. All cases are taken on a No Win, No Fee basis. This means that if the case is lost, you don't pay a penny.
Q. Why Accident assistance?
A. We pride ourselves on our honest open approach. Making a claim with us couldn't be easier. Our highly trained professional customer care staff are helpful, knowledgeable and always discreet and sympathetic. We understand how traumatic an injury can be and we do our best to take all the worry and stress away. We look forward to your call.
Complaints Procedure
At Accident Assistance UK our ultimate goal is to provide professional and excellent service to all our customers at all times but sometimes we recognise that mistakes occasionally occur. Accident Assistance UK takes any complaints we receive very seriously and endeavour to make good and resolve all our customers' complaints fairly and swiftly. This is to guarantee that in future this will not occur again and offer the sympathetic service you would expect. We welcome your feedback. We will verify and investigate all your comments to make sure we continually improve the service we offer. Please contact us on 0800 4488 569 or alternatively email : info@accident -assistance.UK.com to register your complaint.
Time Limits
- There is a three-year time limit for making most claims, so seek advice as soon as possible.
- Occasionally the three-year limit doesn't apply, seek advice from a solicitor.
- Sometimes the time limit is shorter, assault claims and accidents at sea may be two years, and time limits abroad may be shorter.
Don't delay in seeking specialist advice to help decide if you have a claim. Most claims are settled without the need for court proceedings, but if court action does become necessary it must generally be started no later than three years from the date of the accident, sometimes earlier.
There are two exceptions to the three-year rule:
Exception 1: If you were under the age of 18 when the accident occurred.
If this is the case, the three years only starts to run from your 18th birthday.
For example, the accident happened when you were 14 years old. Your can claim right up to your 21st birthday (three years after your 18th).
Note: This age limit applies in England, Wales and Northern Ireland. In Scotland the three years starts from your 16th birthday, so if the accident happened when you were aged 14 you could claim right up to your 19th birthday.
Exception 2: At the time of the accident you did not know you had been injured (the injury may surface many years later); or you did not realise your injury had been caused by someone being negligent, for example, deafness claims.
Even if you found out many years after the accident, the three years may start from the day you found out. A solicitor will be able to tell you more about the possibility of making a claim.
You should try to see a solicitor as quickly as possible after an accident. However, even if you have left it many months, or even a couple of years or more, you may still have a valid claim, if you act swiftly.
However, solicitors may be unable to begin a claim if you are within a few days of the time limit. This is because it takes time to prepare a case before proceedings can be started.
Please don't hesitate to contact us for more details.